Proud to Be Facility-Fee Free

When you are faced with the decision of visiting an urgent care clinic versus an emergency room, a number of factors may impact where you choose to receive treatment: the type of injury or illness you may be facing, the type of insurance you carry or the wait times at each.

Five Star and WellNow Urgent Care are proud to have a wide footprint of walk-in medical facilities that provide quick, convenient care with little to no wait and no appointment ever needed. We provide this exceptional service to all of our patients – without charging the facility fees that emergency rooms do.

What Is a Facility Fee?

In addition to the cost for the services you receive, many emergency rooms and urgent care centers that are affiliated with hospitals charge patients an additional cost, which is known as a facility fee. This can greatly increase the cost of your health care, as the average cost of these fees can average at about $175.

At Five Star and WellNow Urgent Care, we are proud to never charge you with a facility fee. Walk in to one of our locations for quick, convenient care that helps you get back to being you as quickly as possible.

Our Accepted Insurance Plans

At Five Star and WellNow Urgent Care, we want you to focus on getting back to life faster and strive to provide you with best clinical care, including coordinating with your insurance carrier for payments. All of our urgent care locations offer affordable rates to treat self-pay patients who are with or without insurance. While we accept most major insurance plans, please note that the patient or their guarantor is fiscally responsible for all bills.

We’ve provided a list of insurance carriers with whom we participate at all Five Star and WellNow Urgent Care locations

If you carrier is not listed, your claim may still be paid as an out-of-network service and may require additional patient financial responsibility associated with the visit. Please call your carrier’s member services (the phone number should be on the back of your insurance card) or refer to your policy benefit to determine your out-of-network treatment options and your financial responsibility.

  • Aetna, Meritain Health
  • CDPHP with Magnacare Direct Plus Logo
  • Cigna (with MVP Logo)
  • Empire United Health Care
  • Excellus/Lifetime Benefits Solutions, BCBS of Western NY, BCBS of Northeastern NY
  • Fidelis
  • GHI/Emblem Health
  • Independent Health/Nova
  • Magnacare (aka Brighton Health Plan Solutions)
  • Medicaid (NYS)
  • Medicare Part B
  • MVP
  • RR Medicare Part B
  • UMR- Previously POMCO
  • United Health Care
  • Univera
  • UPMC
  • Your Care

Pay Your Bill Online

Five Star and WellNow Urgent Care offer a convenient and secure way to pay your bill online.
Please fill in all fields to submit your payment.
For questions, please contact us at (716) 699-9032,
Monday through Friday from 8:30 a.m. – 5:00 p.m.