Five Star Urgent Care’s new, innovative website offers its patients the unique opportunity to view current wait times for any of our six facilities directly on the homepage. Having customer convenience top-of-mind, Five Star displays the wait times, which are updated in real time, to allow patients an unprecedented level of service and transparency. Emergency room delays can often reach upwards of several hours, leaving patients guessing on when they will be seen. Patients of Five Star Urgent Care can now view current wait periods to gauge the necessary time needed for a visit. With this new website feature, patients can make informed decisions regarding their personal health and schedules.
“Here at Five Star, we want patients to know that a visit isn’t going to cost them several hours or half a day,” says Five Star Urgent Care Founder Dr. John Radford. “Our wait times are typically under 15 minutes, with most patients on their way back to home or work within an hour. That means less time waiting and more time living life.”
The new website is optimized for desktops, laptops, smartphones and tablets so that patients can use the wait time tool while they are at home or on the go. An innovative move for healthcare providers, the new site was featured in a recent article in Buffalo Business First and another article in The Post-Journal in Jamestown, NY.
No appointment is necessary when visiting Five Star Urgent Care – patients need only to walk in and register to be seen by one of Five Star’s healthcare professionals. Plus with x-rays and testing diagnostics conducted on location, Five Star Urgent Care is equipped to treat all of life’s non-emergent injuries, accidents, illnesses and diseases on-site.