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FAQs


While we provide patients with quick and convenient medical care, we are also here to provide a comfortable and informative experience that helps take the stress out of your emergency.

View our most frequently asked questions from patients so you can stay informed and prepared for any accident along the way.

Can I be seen without insurance?

Rates are affordable for those without insurance. This includes simple in-house lab tests.

Additional procedures such as stitches, incision and drainage, X-rays, IV fluids or medications, or certain immunizations will be an additional charge to the base visit.

Full payment using either cash or a credit card is required at the time of service.

A facility fee is an additional bill patients may be charged for visiting an urgent or convenient care facility that is affiliated with a hospital. This is a bill that is issued to the patient in addition to the doctor’s bill for services provided. In short, you receive two bills for one visit. It is important to know that some hospital centers charge this fee, while others do not.

Unlike some urgent or convenient care centers, patients at Five Star and WellNow Urgent Care only receive one bill – we never charge our patients with an additional facility fee, which can add hundreds of dollars to a visit if a patient has an unmet deductible.

No – Five Star and WellNow Urgent Care never charge our patients a facility fee.

We are open 365 days of the year, including Thanksgiving Day, Christmas Eve and Christmas Day where we are open until 4:00 p.m.

Patients of Five Star and WellNow Urgent Care are typically seen within 15 minutes of registration, and are typically treated and on their way within one hour. Click on the homepage for the most up-to-date wait times.

Yes – all of Five Star and WellNow Urgent Care’s locations have state-of-the-art X-ray equipment on-site. After their visit, patients are welcome to review X-ray images with their primary care physicians. Our patients will never receive an additional charge from the radiologist who reads the X-ray taken on premises. The charge is included with your urgent care claim to your insurance carrier, or included in your private fee. At infrequent times, a patient will be sent for an ultrasound or CT scan which will be done off-site. This billing will be generated by that organization.

When visiting a Five Star or WellNow Urgent Care, please bring your health insurance card, driver’s license and a list of your current medications. We will make a copy of this information for our files when you arrive. If you have secondary insurance, please bring it with you and we will submit it on your behalf.

Five Star and WellNow Urgent Care are equipped to treat an array of non-life-threatening medical needs, including sprains, strains, burns, lacerations, rashes, bronchitis, and pneumonia. We have X-rays on-site to allow us to better evaluate your injury. We also have on-site, point-of-care lab testing. This allows us to perform a variety of tests, from a urine analysis for symptoms of a urinary tract infection (UTI) to a rapid strep test.

You should go to a hospital emergency room if you are experiencing a serious medical condition or symptom (including severe pain) caused by an injury or illness, which arises suddenly and requires immediate care and treatment to avoid permanent disability or death. If you have a true emergency, call 911 immediately. Signs of a true emergency include, but are not limited to:

  • Signs of a heart attack that last two minutes or longer, including chest pain
  • Signs of stroke, like sudden onset of numbness in any extremity
  • Severe shortness of breath
  • Heavy bleeding or bleeding that won’t stop after 10 minutes of direct pressure
  • Poisoning
  • Complicated fractures and breaks (i.e. bone through the skin)
  • Major injuries, such as head injury
  • Unexplained drowsiness or disorientation
  • Loss of consciousness
  • Loss of hearing
  • Coughing up or vomiting blood
  • High fever (104° or higher for a child; any fever for an infant less than 6 months old)
  • Suicidal or homicidal feelings
  • Seizures

Yes, all Five Star and WellNow Urgent Care locations accept NYS Medicaid and most managed care options.

Yes, all Five Star and WellNow Urgent Care locations accept Medicare and Medicare Advantage plans.

Five Star and WellNow Urgent Care accept most insurance including:

  • Aetna, Meritain Health
  • CDPHP with Magnacare Direct Plus Logo
  • Cigna (with MVP Logo)
  • Empire United Health Care
  • Excellus/Lifetime Benefits Solutions, BCBS of
  • Western NY, BCBS of Northeastern NY
  • Fidelis
  • GHI/Emblem Health
  • Independent Health/Nova
  • Magnacare (aka Brighton Health Plan Solutions)
  • Medicaid (NYS)
  • Medicare Part B
  • MVP
  • RR Medicare Part B
  • UMR- Previously POMCO
  • United Health Care
  • Univera
  • UPMC
  • Your Care

The Health Insurance Portability and Accountability Act (HIPAA) Laws protect patients from disclosure of confidential clinical information. With your permission, Five Star or WellNow Urgent Care will send a summary of your visit to your doctor(s).

Yes – Five Star and WellNow Urgent Care offer pre-employment, school, sport and camp physicals.

No – patients cannot get prescription refills for chronic medical pain from Five Star or WellNow Urgent Care. Chronic pain management is a serious medical condition that must be followed carefully by the patient’s primary care provider and/or specialists.

Based on 2011 data from the Health Care Cost Institute, the national average cost for an ER visit was $1,381. If you have a high deductible plan and have not met your deductible, you would be responsible for those ER costs until your deductible is met. ER visits that require X-rays or stitches are typically more than $600. Patients can receive up to three different bills when visiting an ER, including: 1) a bill from the hospital 2) a bill from the ER physician group that staffs the ER, and 3) a bill from the radiologist that reads your X-ray.

For non-emergent or non-life threatening injuries or illnesses, Five Star and WellNow Urgent Care only charge patients one bill, and it is a fraction of what you would pay for the same services received at an ER.

If you are experiencing life-threatening symptoms, please call 911 or visit an ER.

Five Star and WellNow Urgent Care require deposit at the time of service toward estimated patient deductible or co-insurance amounts. This can be in the form of cash, check or credit card. The amount of deposit requested is dependent upon patient’s insurance benefits, and is only estimated. Co-Payments are due at time of service. These patient responsibility amounts are typically lower than the emergency room benefit.

Please check your insurance company prior to your visit if you have questions regarding your benefit coverage for urgent care.

Yes, our occupational medicine program functions as a full-service occupational health clinic. We perform everything from DOT physicals to pulmonary function testing. View our full list of services.

No, when you set up an account with Five Star and WellNow, same-day reporting will be custom to your request, whether the results sent via fax or e-mail.

Organizations do not need a services agreement in place prior to obtaining occupational medicine services for employees. We do encourage companies to establish service agreements with us as they help to delineate what services your employees need, as well as streamline communication for billing and reporting. With a service agreement in place, our occupational medicine services can provide follow-up care for Workers’ Compensation cases. For walk-in occupational medicine patients whose employer does not have a service agreement, payment is required at the time of service.

Yes, Dr. Tanvir Dara is Five Star and WellNow Urgent Care’s Medical Review Officer and Regional Medical Director, providing our clients with direct access to a physician who can answer questions and resolve concerns in a timely manner.

Yes, all of our collectors are DOT drug and alcohol certified.

Yes, our providers in all of our locations are on the National Registry list.

Yes, not only are Five Star and WellNow Urgent Care here to perform the services our clients need, but we will assist clients on staying current with the required guidelines and compliant with the required agencies.